Returns and Shipping

RETURN/EXCHANGE POLICY

We hope that you are satisfied with your purchase from vieveandjo.com. However, in the event that you need to return your unworn items you can request a return by email. To begin the return request process, please email hello@vieveandjo.com for a return authorization with RETURN/EXCHANGE in the subject line.

Once we have received your request you will receive an email confirming your request that will also include a pre-paid return label.  

PLEASE NOTE OUR RETURN POLICY:

  • You must make your return within 14 days of the delivery date
  • We will not accept merchandise that has been worn, altered, or washed.
  • Merchandise must have all its original tags attached.
  • Final Sale items cannot be returned or exchanged.
  • Pre-Sale items can be returned for store credit only.
  • Shipping charges are not refundable. If the item included “Free Shipping,” the actual cost of shipping will be deducted from the return.
  • All items must be returned in the original packaging. We are not responsible for the cost of return shipping or items damaged or lost in transit.
  • Upon receipt of returned goods, vieve and jo reserves the right to deny a refund if the merchandise does not meet return policy requirements.
  • A $10.00 fee will be deducted from your total refunded amount when returned online.
  • Please note that, while we want you to be happy with your purchases, an excessive number of returns in a twelve-month period may cause us to reject future orders from you.
  • Any vieve and jo items purchased from an authorized retailer will be subject to the return policy of that retailer. Please contact the retailer directly to return or exchange.

PLEASE NOTE OUR EXCHANGE POLICY:

  • You must initiate your exchange within 14 days of the delivery date
  • We will not accept merchandise that has been worn, altered, or washed.
  • Merchandise must have all its original tags attached.
  • Final Sale items cannot be returned or exchanged.
  • Pre-Sale items can be returned for store credit only.
  • Shipping charges are not refundable. If the item included “Free Shipping,” the actual cost of shipping will be deducted from the exchange.
  • All items must be returned in the original packaging. We are not responsible for the cost of return shipping or items damaged or lost in transit.
  • Upon receipt of exchanged goods, you will be emailed a digital gift card in the amount of the original purchase price of the merchandise only.

If you received an item by error or that was defective please contact us immediately by email at hello@vieveandjo.com within 3 days so that we can correct the issue.

REFUND PROCESSING TIME

Returns are processed within 10 business days of package receipt and can only be issued to your original method of payment. Your banking institution may require additional days to process your refund.

GIFT RETURN POLICY

Gift recipients are entitled to a nonrefundable digital merchandise credit to be used at vieveandjo.com. Please contact us at hello@vieveandjo.com to initiate a gift return with RETURN in the subject line. Gift or not, no returns will be made for final sale or pre-sale items.

ADDITIONAL QUESTIONS

For questions not addressed above, please contact us at hello@veiveandjo.com with the subject RETURNS/EXCHANGES. 

SHIPPING POLICY 

Once your order has been placed, all items listed as “In Stock” will ship out within 1-2 business days and will be mailed via USPS Priority with insurance. This type of shipping typically delivers within 1-3 business days. A tracking number will be provided. We recommend using a mailing address that typically has a trusted recipient available to receive the package.

If the item is “In stock” and Overnight Shipping is selected, please allow one business day of processing before the item is shipped. However, we will do our best to expedite orders as fast as possible.

*Some exclusions apply.

INTERNATIONAL SALES

Currently, vieve and jo, is not set up for international sales; however, we are excited to explore the opportunity to have our brightly colored dresses available worldwide. Please email hello@vieveandjo.com with any questions.