Frequently Asked Questions

Where is vieve and jo made?

The entire vieve and jo line is made with love deep in the heart of Texas, in the good old USA.

What if I need to contact customer care of if I need style or fit advice?

Please feel free to contact us by email at hello@vieveandjo.com.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Apple Pay, Amazon Pay, PayPal, and vieve and jo gift cards.

What is a CVN number and where is it located?

The CVN for Mastercard, Visa, and Discover is located on the back of the card and is a 3-digit code. The CVN for American Express is located on the front of the card and is a 4-digit code.

When will my credit card be charged?

You will see a pending charge on your credit card statement until the item has shipped, at which point the charge will be complete.

Does vieve and jo ship overseas?

Currently, vieve and jo, is not set up for international sales; however, we are excited to explore the opportunity to have our brightly colored dresses available worldwide. Please email hello@vieveandjo.com with any questions.

What is your return and exchange policy?

Please click here to learn more.

What is the turnaround time for styles that are out of stock?

If a style is sold out or on back order the turnaround time is 4-6 weeks for delivery unless otherwise specified on the product page. 

What is a pre-sale item?

A pre-sale item is an item that is not in stock currently but is expected to be available for a later time. The estimated delivery is displayed at on the product details page. Purchasing a pre-sale item assures that you will be one of the first people to receive that style. When placing an order with a pre-sale item, the item will be reserved for you and shipped out once the item is received at the warehouse. You will be charged at the time of purchase.

Does vieve and jo participate in any philanthropic efforts?

Yes. At the heart of our core values is giving, which is why we support a variety of philanthropic efforts—including the March of Dimes, Leukemia & Lymphoma Society, Special Olympics, Miracle League, and ASPCA—through a percentage our gross sales.